FAQ

Shop:

 Where are you based?

Miekeraai is Pretoria based, but we can courier anywhere in South Africa.

Cape Connection Lifestyle Village

59 Garstfontein Road

Maroelana

Pretoia

0081

 Do you have a shop?

Yes, we opened our first shop in May 2023. Keep an eye out for other popup shops & markets in South Africa.

Cape Connection Lifestyle Village

59 Garstfontein Road

Maroelana

Pretoia

0081

 Can I contact you via Whatsapp?

Yes, you're welcome to whatsapp us on:

066 285 1989.

Do you supply stock to other businesses (Whole sale)?

Yes, we supply to other businesses (whole sale). Please email me via the contact page on the website for more information on whole sale stock.

mia@miekeraai.com

 Where else can I find Miekeraai earrings?

Gauteng, Pretoria:

  • Arrie Nel Madelief Pharmacy, Pretoria North.
  • Arrie Nel Waterkloof Corner Pharmacy, Waterkloof.
  • Nu.me Hair Salon, Moreleta Park.
  • EM Aesthetics, Moreleta Park.
  • DKalon Aesthetics, Garsfontein.
  • Pinnacle Hair Studio, Meyerpark.
  • Bloom Salon, Silverlakes.
  • Sherls Beauty in Bloom, Silverlakes.
  • The Fun Room, Waterkloof.

     *Prices may vary at other outlets.

     Courier and Self-collect:

     How much are courier costs?

    Courier anywhere in South Africa with The Courier Guy for R99.

     

     How long does it take to receive my order if I choose the courier option?

    You will receive your order within 1 – 5 working days. If you want it sooner you can email me on the contact page of the website so we can arrange it. There may be an additional courier cost. 

     Can I collect my order?

    Yes, choose the self-collect option at checkout. You will receive an email when your order is ready for collection. The pick-up point is in Maroelana, Pretoria. The exact address (Miekeraai Store) will be given in the email.

    Cape Connection Lifestyle Village

    59 Garstfontein Road

    Maroelana

    Pretoia

    0081

     How long does it take to receive my order if I choose the self-collect option?

    You can collect your order within 1-2 working days. If you want it sooner you can email me on the contact page of the website so we can arrange it (immediate pick-up). You will receive an email when your order is ready for collection.

     Gift cards and gift wrapping:

     Do you provide gift cards?

    Yes, there's a gift card under the products list. You can choose the amount of the gift card, it vary between R100 - R1000. We will send you the Miekeraai gift card via email. Alternatively, you can email me via the contacts page to request a gift card. You will receive a promocode which can only be used once and expires after 6 months. We also sell gift cards at our Pretoria Store.

      Do you do gift wrapping?

    Yes, just leave a note with your order or send me an email via the contacts page. I can gift wrap the whole order or separate the products if it’s individual gifts. Example, separate bridesmaids’ earrings. We do gift wrapping in store.

     

     Stock:

     When can I expect to see new stock online?

    More or less every 2 – 4 weeks.

     Will you repeat sold out stock items?

    Stock is available until it is sold out. I can’t guarantee that I will receive more of the existing stock once it is sold out.

    Will you customise orders?

    We can make & customise certain products from scratch but most of our costume jewellery aren't handmade. Please email us with your request.

    mia@miekeraai.com

     Payments:

    Is it safe to enter my credit card details on your site?

    We make use of the Payfast payment interface. PayFast has many automated and manual checks in place to protect both buyers and sellers from fraudulent transactions.