FAQ

Lockdown:

Can I order online during lockdown?

Yes, you can order any of the Miekeraai products during lockdown (level 1-5).

Shipping during lockdown:

We make use The Courier Guy to deliver you orders as quickly as possible. This may take 3 - 7 working days. You will receive an email as soon as your orders have been dispatched.

Pickup during lockdown:

The pickup location is open during lockdown (level 1-5).. You will receive an email as soon as your package is ready for collection at the specific pickup location, situated in Brooklyn, Pretoria. The address will be given in the email.

Shop:

 Where are you based?

Miekeraai is Pretoria based, in the Brooklyn area. We can courier anywhere in South Africa.

Nationwide - R55

 Do you have a shop?

Miekeraai does not have a shop yet but you can arrange to visit the studio where you can view and purchase all the products. Email Miekeraai via the contact page for further information. Alternatively, you can visit one of the shops that stock Miekeraai listed below.

 Do you supply stock to other businesses (Whole sale)?

Yes, we supply to other businesses (whole sale). Please email me via the contact page on the website for more information on whole sale stock.

 Where else can I find Miekeraai earrings?

Gauteng, Pretoria:

  • Willows Pharmacy, Wilgers.
  • Nu.me Hair Salon, Moreleta Park.
  • Pinnacle Hair Studio, Meyerpark.
  • 4ever u Hair Salon, Montana.
  • Lu-May Exclusive Wear, Garsfontein.
  • Lu-May Exclusive Wear, Kempton Park.
  • Sherls Beauty in Bloom, Silverlakes.
  • NV Image Consultancy, Alberton.
  • The balloon and party fairy, Alberton.
  • Lush & Lace Gift Boxes.
  • Bruidsgids Gift Boxes.

North West:

  • Die Kleyn Winkel, Hoopstad.
  • Bread & Butter Coffee shop, Schweizer-Reneke.

Northern Cape:

  • Coco and Lace, Hartswater.
  • Wrap Me Gift Boxes, Kuruman.
  • La Moi Health & Beauty, Kuruman.

Limpopo:

  • L's Boutique, Marble Hall.
  • Orange Matters, Letsitele.

Kwazulu-Natal:

  • Jeanine Theron Online store, Vryheid.

 *Prices may vary at other outlets.

 Courier and Self-collect:

 How much are courier costs?

Courier anywhere in South Africa with Aramex or The Courier Guy for R99.99.

Nationwide - R99.99

 How long does it take to receive my order if I choose the courier option?

You will receive your order within 1 – 5 working days. If you want it sooner you can email me on the contact page of the website so we can arrange it. There may be an additional courier cost.

 Can I collect my order?

Yes, choose the self-collect option at checkout. You will receive an email when your order is ready for collection. The pick-up point is in Brooklyn, Pretoria. The exact address will be given in the email.

 How long does it take to receive my order if I choose the self-collect option?

You can collect your order within 1-2 working days. If you want it sooner you can email me on the contact page of the website so we can arrange it (immediate pick-up). You will receive an email when your order is ready for collection.

 Gift cards and gift wrapping:

 Do you provide gift cards?

Yes, there's a gift card under the products list. You can choose the amount of the gift card, it vary between R100 - R1000. We will send you the Miekeraai gift card via email. Alternatively, you can email me via the contacts page to request a gift card. You will receive a promocode which can only be used once and expires after 6 months.

  Do you do gift wrapping?

Yes, just leave a note with your order or send me an email via the contacts page. I can gift wrap the whole order or separate the products if it’s individual gifts. Example, separate bridesmaids’ earrings.

 

 Stock:

 When can I expect to see new stock online?

More or less every 2 – 4 weeks.

 Will you repeat sold out stock items?

Stock is available until it is sold out. I can’t guarantee that I will receive more of the existing stock once it is sold out.

 Payments:

Is it safe to enter my credit card details on your site?

We make use of the Payfast payment interface. PayFast has many automated and manual checks in place to protect both buyers and sellers from fraudulent transactions.